Freedom Healthworks
  • - Client Practices
  • Indianapolis, IN, USA
  • Full Time

Freedom Healthworks is an organization that supports physicians in launching and maintaining a direct primary care practice. Direct Primary Care (DPC) is a model of delivering primary healthcare. Patients pay a low monthly membership fee that gives them an all-access pass to their physician through many modalities such as in-office visits, video visits, phone calls and text messaging. The goal of DPC is to make it easy and affordable for patients to get the help they need when they need it. It is a traditional care model utilizing today's technology. The clinical staff member plays a key role in the running of the practice.  

Job duties include:

  • Handle all guest interactions with the highest level of hospitality and professionalism while assisting customers in all inquiries above and beyond expected level of service
  • Schedule patients electronically, telephonically, and/or in person while triaging the patient as directed by the physician
  • Perform front office duties by welcoming patients to the clinic, obtaining check-in information and ensuring appropriate information has been obtained and entered into the EMR prior to the patient visit
  • Carry out the orders of the physician concerning patient care in a safe, competent and friendly manner.  These duties include but are not limited to vital signs, phlebotomy, injections, medication dispension (under physician's order/approval), POC testing, EKGs, etc.
  • Coordinate clinical follow up(s) such as scheduling appointments, labs, referrals, diagnostic care
  • Process transactions and/or membership fees required  
  • Order and facilitate arrival of medical supplies, office supplies, and medications as directed by the physician
  • Work with computers, web-browser technology, digital care platforms and EMR systems
  • Foster a team-oriented and collaborative work environment
  • Educate prospective and current patients on the model of direct primary care as outlined by Freedom Healthworks
  • Provides excellent and effective communication with patients, physician and other key team members in a professional and timely manner
  • Maintain patient engagement while providing outstanding care

Key Requirements

  • Active credentials/licensure
  • Minimum of 2 years' direct patient care experience in a primary care setting
  • An exceptional level of customer service with the patients at all points of interactions
  • Maintain patient confidentiality and privacy
  • Ability to maintain annual certifications in CPR and licensing as well as clinical skills as required
  • Understand medical terminology
  • Ability to occasionally lift 10-20 pounds
  • Sufficient vision acuity for routine computer use
  • Ability to walk, sit, or stand at moderate levels
  • Strong communication skills: Written, verbal, and listening
  • Self-starter, motivated individual with a positive attitude  
  • Demonstrated ability to quickly learn new processes and procedures
  • High organizational skills, great interpersonal skills and ability to work as a key team member

 

Freedom Healthworks
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